Privacy Policy — SurfSide Cleaners

Privacy Policy

Effective Date: October 1, 2026.

SurfSide Cleaners LLC (“SurfSide Cleaners,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit our website, contact us, request our services, or otherwise interact with us.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with SurfSide Cleaners, we may collect information such as:

  • Contact Information

  • Name

  • Phone number

  • Email address

  • Mailing or service address

  • Service Information

  • Information about dry cleaning, laundry, alterations, commercial laundry, or other services you request

  • Pickup and delivery information

  • Special instructions or service-related communications

  • Order and Transaction Information

  • Order or transaction details

  • Payment-related information necessary to process your transaction

  • Account or customer information associated with your services

We generally do not need to collect sensitive personal information to provide our services. Please do not submit sensitive personal information through our website unless it is specifically requested and necessary.

2. Information You Provide to Us

We may collect information when you:

  • Submit a contact or service request through our website

  • Schedule or request pickup and delivery

  • Contact us by phone, email, text message, or other communication methods

  • Place an order or use our services

  • Provide information in connection with a customer account

  • Communicate with us about an order, garment, claim, complaint, or other service matter

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically by the website or by third-party services used to operate the website.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Approximate date and time of visits

  • Referring website or webpage

  • General website usage information

This information may be used to help operate, maintain, secure, and improve our website.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the user experience.

Some cookies may be provided by third-party services that operate certain website features or analytics.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.

5. How We Use Information

We may use information we collect to:

  • Provide and manage our services

  • Process and manage orders

  • Coordinate pickup and delivery

  • Communicate with customers

  • Respond to questions, requests, and service issues

  • Process payments

  • Investigate claims involving lost or damaged garments

  • Maintain business and transaction records

  • Improve our website, services, and customer experience

  • Protect our business, customers, employees, and property

  • Detect, prevent, or investigate fraud, misuse, or unauthorized activity

  • Comply with applicable legal obligations

We may also use contact information to communicate with you about your services, orders, appointments, or other customer-related matters.

6. How We Share Information

SurfSide Cleaners does not sell personal information for monetary consideration as part of its ordinary business operations.

We may share information when reasonably necessary to operate our business and provide requested services, including with:

  • Service providers that assist us with website hosting, technology, communications, payment processing, scheduling, or other business operations

  • Pickup and delivery service providers or platforms used to provide requested services

  • Professional advisors, such as attorneys, accountants, or other consultants, when appropriate

  • Government authorities or other parties when required by law or legal process

  • Other parties when reasonably necessary to protect the rights, property, safety, or security of SurfSide Cleaners, our customers, employees, or others

We seek to limit information shared with service providers to information reasonably necessary for the service or purpose involved.

7. WashApp and Pickup & Delivery

Certain pickup and delivery services may be scheduled or managed through WashApp Florida, a service operated by WashApp LLC.

SurfSide Cleaners LLC and WashApp LLC are separate legal entities.

If you use WashApp or another third-party platform to schedule, manage, or receive pickup and delivery services, that platform may collect and process information under its own privacy policy and terms.

We recommend reviewing the applicable privacy policy of any third-party platform you use.

8. Payment Information

Payments may be processed through third-party payment processors.

SurfSide Cleaners may receive information necessary to identify and manage a transaction, but payment card information may be processed and stored by the applicable payment service provider rather than directly by SurfSide Cleaners.

We do not intend to collect or store complete payment card numbers through our website unless specifically stated otherwise.

9. Communications

We may communicate with you by phone, email, text message, or other available communication methods regarding:

  • Orders

  • Pickup and delivery

  • Scheduling

  • Service questions

  • Claims

  • Payments or account matters

  • Other customer-service matters

If you receive promotional communications from us, you may request to stop receiving those communications by following the applicable unsubscribe instructions or contacting us.

Stopping promotional communications does not necessarily prevent us from sending service-related communications that are necessary to fulfill your requests or manage your account or orders.

10. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure.

You should also take reasonable precautions when submitting information online, including protecting passwords and account credentials where applicable.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Maintain business and transaction records

  • Resolve disputes and claims

  • Comply with legal, tax, accounting, or other applicable requirements

  • Protect our legitimate business interests

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

12. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to access, correct, or delete certain personal information, or to exercise other rights provided by applicable law.

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

If a privacy request is denied where applicable law provides a right to appeal, we will provide information regarding the applicable appeal process.

You may also contact us regarding questions about how your information is collected or used.

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

13. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services, including services used for scheduling, payment, mapping, social media, or other functions.

SurfSide Cleaners is not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date shown at the beginning of this Privacy Policy.

Material changes may also be communicated through our website or other appropriate means when required or appropriate.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

SurfSide Cleaners LLC

4275 Okeechobee Blvd, A

West Palm Beach, FL 33409

Phone: (561) 686-2212

You may also contact us through our website.