TERMS & CONDITIONS

Effective Date: October 1, 2026.

1. INTRODUCTION & ACCEPTANCE OF TERMS

Welcome to SurfSide Cleaners. These Terms & Conditions govern the services provided by SurfSide Cleaners LLC (“SurfSide Cleaners,” “we,” “us,” or “our”) and establish the responsibilities of our customers (“customer,” “you,” or “your”) when using our dry cleaning, laundry, alterations, garment care, and related services.

Our goal is to provide professional care for the garments and items entrusted to us while clearly communicating the responsibilities and expectations of both SurfSide Cleaners and our customers.

By submitting an item for service, placing an order, using our services, or otherwise engaging SurfSide Cleaners for garment care, you acknowledge that you have had the opportunity to review and agree to these Terms & Conditions.

These Terms & Conditions apply to services provided by SurfSide Cleaners LLC and may be supplemented by service-specific policies, order information, receipts, posted store policies, or other instructions provided to you at the time of service.

If you have questions about these Terms & Conditions or about a particular service, please contact us before submitting your items for processing.vices on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

2. SERVICES

SurfSide Cleaners LLC provides professional garment and textile care services, which may include dry cleaning, laundry, wash & fold, alterations, stain treatment, commercial laundry, and related garment care services.

The specific services available may vary depending on the type of item, its material, condition, care instructions, and the service requested.

2.1 Dry Cleaning

Our dry cleaning services are intended for garments and other items that are suitable for professional dry cleaning. Items are processed according to their care requirements and, where applicable, the manufacturer's care instructions.

Customers are responsible for informing us of any special concerns, known defects, previous damage, unusual materials, or special handling requirements before the item is processed.

2.2 Laundry and Wash & Fold

Laundry and wash & fold services include washing, drying, folding, and other applicable handling of items that are suitable for the requested laundering process.

Customers should identify any items requiring special care or handling before processing. Items that are not suitable for standard laundering procedures may be subject to additional review or may be declined for service.

2.3 Alterations and Repairs

SurfSide Cleaners may provide alterations and garment adjustment services, including hems, length adjustments, waist adjustments, button replacement, minor repairs, and other garment alterations.

Alteration services are performed according to the customer's requested specifications. Customers should review the requested alterations before the work begins and, when applicable, provide accurate measurements or instructions.

2.4 Stain Treatment

Stain treatment may be available upon request. While we use appropriate professional methods to treat stains, complete stain removal cannot be guaranteed.

Certain stains, fabrics, colors, finishes, or previous treatments may limit the results that can safely be achieved. Some specialized stain treatments may require additional charges, which will be communicated to the customer when applicable.

2.5 Commercial Laundry

SurfSide Cleaners may provide laundry and textile care services for businesses and other commercial customers. Commercial services may be subject to separate service arrangements, pricing, pickup and delivery schedules, and customer-specific requirements.

2.6 Pickup & Delivery

Pickup and delivery services may be available for qualifying customers and service areas. Depending on the service and ordering method, pickup and delivery may be coordinated directly with SurfSide Cleaners or through WashApp Florida / WashApp LLC.

Where pickup and delivery services are provided through WashApp LLC, the applicable WashApp terms and service conditions may also apply.

3. GARMENT CARE & CUSTOMER RESPONSIBILITIES

3.1 Care Labels and Manufacturer Instructions

Customers are responsible for providing accurate information regarding the care and handling of garments and other items submitted for service.

SurfSide Cleaners will use reasonable care when processing items and, where applicable, will consider the manufacturer's care label and other available care instructions.

Customers should not submit an item for a service that is inconsistent with its care instructions or intended method of cleaning.

3.2 Pre-Existing Conditions

Customers are responsible for informing SurfSide Cleaners of any known pre-existing damage, weakness, defects, stains, alterations, repairs, or other conditions that may affect the processing or appearance of an item.

Certain conditions may not be readily visible before processing. Garments or items with weakened fibers, previous damage, deterioration, or other inherent defects may be more susceptible to damage during cleaning or handling.

SurfSide Cleaners will not be responsible for damage resulting solely from an inherent weakness, defect, deterioration, or condition that existed before the item was submitted for service.

3.3 Pockets and Personal Items

Customers should inspect garments and remove all personal belongings and other items from pockets before submitting garments for cleaning.

SurfSide Cleaners is not responsible for damage to personal belongings left inside garments or for damage caused by objects left inside pockets.

Customers should also remove items that are not intended to be cleaned or that could interfere with the requested cleaning process.

3.4 Accessories and Detachable Items

Customers should remove detachable accessories and items that are not intended to be cleaned, including belts, pins, jewelry, stickers, removable decorations, and similar items, unless they have specifically requested that such items remain attached.

Certain buttons, beads, sequins, trims, zippers, buckles, embellishments, or other accessories may be susceptible to damage during cleaning or finishing. SurfSide Cleaners may determine that a particular item requires special handling or that a requested process is not appropriate for the garment.

3.5 Special Instructions and Requests

Customers should communicate any special cleaning, handling, finishing, or alteration instructions before the item is processed.

While SurfSide Cleaners will make reasonable efforts to follow special instructions, we cannot guarantee that every requested treatment or result will be possible or appropriate for a particular garment.

Special requests may be evaluated on a case-by-case basis and may require additional charges when applicable.

3.6 Customer Review of Completed Services

Customers are encouraged to inspect garments and other items promptly after receiving or picking up their completed order.

If a customer believes an item has been damaged, is missing, or was not processed according to the requested service, the customer should contact SurfSide Cleaners as soon as reasonably possible so that the matter can be reviewed.

4. STAIN TREATMENT & PRE-SPOTTING

4.1 Stain Treatment

SurfSide Cleaners will make reasonable efforts to treat stains using appropriate professional cleaning and stain-treatment methods. However, complete stain removal cannot be guaranteed.

Some stains may be permanent or may have affected the fabric, color, finish, or fibers of the garment before the item was submitted for service.

4.2 Pre-Spotting

Pre-spotting and specialized stain-treatment services are available upon customer request.

Customers who would like a particular stain to receive additional attention should identify the stain or provide specific instructions before the item is processed.

4.3 Specialized or Additional Treatment

Certain stains, fabrics, finishes, pleated garments, silk, specialty garments, or other delicate items may require specialized treatment.

Additional charges may apply when specialized stain treatment or additional processing is requested or required. Any applicable additional charge will be communicated to the customer when reasonably practicable.

4.4 Limitations on Stain Removal

Some stains cannot be safely removed without creating a risk of discoloration, fabric damage, loss of finish, or other changes to the garment.

SurfSide Cleaners may decline or limit a stain-treatment procedure when, in our reasonable judgment, the requested treatment could create an unreasonable risk of damage to the item.

4.5 Previous Stain Treatments

Customers should inform SurfSide Cleaners if a garment has previously been treated with stain-removal products, home remedies, chemicals, or other substances.

Previous treatments may affect the fabric, color, finish, or the ability to safely perform additional stain treatment.

5. ALTERATIONS & REPAIRS

5.1 Alteration Services

SurfSide Cleaners may provide garment alteration and repair services, including hems, length adjustments, waist adjustments, button replacement, minor repairs, and other alterations offered by the store.

The availability of a particular alteration or repair will depend on the garment, its construction, material, condition, and the nature of the requested work.

5.2 Customer Instructions

Customers are responsible for providing clear and accurate instructions regarding requested alterations.

Where measurements, fitting information, photographs, samples, or other specifications are required, customers are responsible for providing accurate information and reviewing the requested alteration before the work begins.

5.3 Garment Condition

Before performing an alteration or repair, SurfSide Cleaners may determine that a garment is not suitable for the requested work because of its material, construction, age, condition, previous alterations, existing damage, or other characteristics.

We may decline an alteration or recommend an alternative approach when, in our reasonable judgment, the requested work could create an unreasonable risk of damage to the garment.

5.4 Customer Approval

For alterations requiring specific measurements, fitting decisions, or other customer-selected specifications, the customer is responsible for confirming the requested specifications before the work is performed.

Once the alteration has been completed according to the customer's approved instructions, subsequent changes requested by the customer may be treated as a new alteration service and may be subject to additional charges.

5.5 Alteration Results

While SurfSide Cleaners will use reasonable care and professional workmanship, alterations can produce results that vary depending on the garment's construction, fabric, previous alterations, and condition.

Certain garments may not be capable of being altered to achieve the exact result requested by the customer.

5.6 Repairs and Replacement Items

Minor repairs, including button replacement and similar services, may require replacement materials.

When an exact replacement component is unavailable, SurfSide Cleaners may use a reasonably suitable replacement or contact the customer when a specific replacement is required.

6. COMMERCIAL LAUNDRY

6.1 Commercial Services

SurfSide Cleaners may provide laundry, textile care, linen care, and related services to businesses and other commercial customers.

Commercial services may include the cleaning, laundering, drying, finishing, folding, packaging, or other handling of approved textile items, depending on the services agreed upon with the customer.

6.2 Service Arrangements

Commercial customers may receive services under arrangements that differ from those applicable to individual retail customers.

Commercial service arrangements may include customer-specific service requirements, pickup and delivery schedules, processing instructions, billing arrangements, and other terms agreed upon between the customer and SurfSide Cleaners.

6.3 Customer Responsibilities

Commercial customers are responsible for:

Providing accurate information regarding the type and quantity of items submitted for service;

Identifying items requiring special handling or specific processing instructions;

Informing SurfSide Cleaners of any known conditions that could affect the processing of the items; and

Ensuring that items submitted for service are suitable for the requested cleaning or laundering process.

6.4 Special Handling

Certain commercial items may require specialized processing because of their material, construction, condition, size, or intended use.

SurfSide Cleaners may review individual items or categories of items before accepting them for processing and may decline items that cannot be safely or appropriately processed using the available services.

6.5 Commercial Agreements

Where a commercial customer has entered into a separate written service agreement with SurfSide Cleaners, the terms of that agreement may supplement or govern the commercial services provided under that arrangement.

7. PICKUP & DELIVERY

7.1 Availability

Pickup and delivery services may be available to qualifying customers, locations, and service types.

Availability, service areas, scheduling options, and applicable service conditions may vary depending on the customer's location and the service requested.

7.2 Scheduling

Customers using pickup and delivery services are responsible for providing accurate contact information, service addresses, access instructions, and any other information reasonably necessary to complete the pickup or delivery.

Customers should ensure that garments or other items are available at the agreed location and within the applicable pickup window.

7.3 Pickup and Delivery Through WashApp Florida

Certain pickup and delivery services associated with SurfSide Cleaners may be scheduled or managed through WashApp Florida, a service operated by WashApp LLC.

When a customer uses WashApp Florida to schedule or manage a pickup or delivery service, additional WashApp LLC terms and conditions may apply to that service.

SurfSide Cleaners and WashApp LLC are separate legal entities. The applicable entity and service terms may depend on the service selected and how the order is placed.

7.4 Customer Access and Availability

Customers are responsible for providing reasonable access to the pickup or delivery location and for following any instructions provided for placing or receiving items.

Delays, missed pickups, or missed deliveries may occur when the customer does not provide access, the items are unavailable, or the information provided is inaccurate or incomplete.

7.5 Delivery of Completed Orders

Customers should inspect completed orders promptly after delivery or pickup and notify the appropriate service provider as soon as reasonably possible if an item appears to be missing, damaged, or otherwise requires attention.

Claims involving services arranged through WashApp Florida may be subject to the applicable WashApp LLC claims and service procedures.

8. PAYMENT & PRICING

8.1 Service Pricing

Prices for services provided by SurfSide Cleaners may vary depending on the type of service, garment or item, material, condition, processing requirements, alterations requested, and other applicable service factors.

The applicable price or estimated charge will be communicated to the customer before or at the time the service is ordered, when reasonably practicable.

8.2 Additional Charges

Additional charges may apply when an item requires specialized treatment, additional processing, alterations, repairs, special handling, or other services not included in the originally requested service.

Where reasonably practicable, SurfSide Cleaners will communicate applicable additional charges to the customer before performing services that result in an additional charge.

8.3 Payment

Payment is due in accordance with the payment terms applicable to the service and customer account.

SurfSide Cleaners may accept the payment methods made available by the company at the time of service. Customers are responsible for providing accurate payment information and for satisfying any outstanding balance associated with their orders.

8.4 Outstanding Balances

If a customer has an outstanding balance, SurfSide Cleaners may delay release or further processing of an order until the applicable balance has been resolved, subject to applicable law.

8.5 Pricing Changes

SurfSide Cleaners may update its prices, fees, and service charges from time to time.

Changes to pricing will generally apply to services ordered after the applicable change becomes effective. Pricing applicable to a service or order already accepted by SurfSide Cleaners will not be changed retroactively except where otherwise agreed with the customer or permitted by applicable law.

8.6 Estimates and Final Charges

Where an estimated price is provided before an item is inspected or processed, the final charge may differ when the condition, material, construction, required treatment, or requested service requires additional work.

When reasonably practicable, SurfSide Cleaners will communicate material changes to an estimated charge before proceeding with additional work.

9. GARMENT DAMAGE, LOSS & CLAIMS

9.1 Reasonable Care

SurfSide Cleaners will use reasonable care in handling garments and other items entrusted to us for cleaning, alteration, repair, or other services.

Customers acknowledge that certain garments and textiles may be susceptible to changes or damage during cleaning, finishing, alteration, or other processing because of their material, construction, condition, age, previous treatment, manufacturer instructions, or inherent characteristics.

9.2 Pre-Existing Conditions and Inherent Weakness

SurfSide Cleaners is not responsible for damage resulting solely from a pre-existing condition, deterioration, defect, weakness, previous damage, improper prior treatment, or other characteristic of an item that existed before the item was submitted for service.

Some conditions may not be visible or reasonably detectable before processing.

9.3 Damage During Processing

If a customer believes that an item was damaged during processing, the customer should notify SurfSide Cleaners as soon as reasonably possible after receiving or picking up the item.

SurfSide Cleaners may review the circumstances of the claim to determine whether the reported damage occurred while the item was in our care and whether the company may be responsible for the reported damage.

9.4 Lost Items

If a customer reports that an item is missing, SurfSide Cleaners may review available records and information relating to the order, including order records, processing records, identification information, pickup or delivery records, and, when available and appropriate, security footage.

The purpose of such review is to determine whether the item was received by SurfSide Cleaners, whether it was processed as part of the order, and whether the item was subsequently returned, delivered, or otherwise accounted for.

9.5 Claim Investigation

Depending on the circumstances, SurfSide Cleaners may request reasonable information or documentation from the customer to assist in evaluating a claim.

For higher-value items, documentation may include information regarding the item's purchase, age, original price, condition, or other information reasonably necessary to determine the value of the item.

The company may also review applicable care labels, order records, photographs, processing information, employee records, and available security footage when appropriate.

9.6 Determination of Responsibility

Each claim will be evaluated based on the circumstances and available information.

A customer report of damage or loss does not, by itself, establish that SurfSide Cleaners caused the loss or damage. Similarly, SurfSide Cleaners will not automatically deny a claim solely because an item is delicate, expensive, or difficult to process.

Where the available information indicates that SurfSide Cleaners is responsible for a loss or damage occurring while the item was in our care, the claim will be addressed in accordance with our applicable claims policy and applicable law.

9.7 Valuation of Claims

When compensation is appropriate, the value of a garment or other item may be determined based on factors including its original purchase price, age, condition, type, current value, and other relevant circumstances.

SurfSide Cleaners may use an established textile-industry valuation methodology when appropriate to assist in determining the value of a claim.

9.8 Resolution of Claims

Depending on the circumstances of the claim, SurfSide Cleaners may resolve an approved claim through a store credit, refund, reimbursement, replacement, repair, or another appropriate resolution.

The form and amount of any resolution will depend on the circumstances of the claim, the value and condition of the item, the extent of any verified loss or damage, and applicable law.

9.9 Limitations Relating to Processing

SurfSide Cleaners does not guarantee that every garment or item will remain unchanged during processing when the item contains inherent weaknesses, delicate materials, unstable dyes, previous damage, unusual construction, or other characteristics that create a reasonable risk associated with the requested service.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

10. CLAIMS PROCEDURE

10.1 Reporting a Claim

Customers who believe that an item has been lost, damaged, or otherwise affected during the provision of services should contact SurfSide Cleaners as soon as reasonably possible after discovering the issue.

Claims should include sufficient information to identify the customer, order, garment or item involved, and the nature of the reported loss or damage.

10.2 Information Supporting a Claim

To assist with the review of a claim, SurfSide Cleaners may request reasonable information or documentation, which may include:

The customer's name and contact information;

Order or receipt information;

A description of the garment or item;

A description of the reported loss or damage;

Photographs of the item or damage;

Information regarding the item's purchase, age, condition, or value; and

Any other information reasonably relevant to evaluating the claim.

10.3 Inspection of Items

When appropriate, SurfSide Cleaners may request that the affected garment or item be made available for inspection before a claim is resolved.

Customers should retain the affected item and should not alter, repair, clean, or otherwise modify it before SurfSide Cleaners has had a reasonable opportunity to inspect it, when inspection is requested.

10.4 Investigation

SurfSide Cleaners may review available information relevant to a claim, including order records, processing records, garment information, employee reports, photographs, and available security footage.

The company may also contact the customer to obtain additional information or clarification when necessary.

10.5 Claim Review

Claims will be evaluated based on the information reasonably available to SurfSide Cleaners and the circumstances of the individual claim.

The review may consider whether the item was received by SurfSide Cleaners, its condition when received, the requested service, applicable care instructions, the processing performed, and whether the available information supports a finding of loss or damage while the item was in our care.

10.6 Resolution

After reviewing a claim, SurfSide Cleaners will communicate the outcome to the customer.

When a claim is approved or otherwise resolved in the customer's favor, the available resolution may include a store credit, refund, reimbursement, repair, replacement, or another appropriate resolution, depending on the circumstances and applicable law.

10.7 Good-Faith Cooperation

Customers and SurfSide Cleaners are expected to cooperate in good faith in the review of any claim.

Submitting a claim does not guarantee reimbursement or any particular resolution. Likewise, SurfSide Cleaners will evaluate claims based on their individual circumstances rather than automatically denying or approving a claim solely because of the type or value of the item.

11. UNCLAIMED GARMENTS & ITEMS

11.1 Customer Responsibility

Customers are responsible for retrieving completed orders within a reasonable period after receiving notice that the order is ready.

Customers should ensure that SurfSide Cleaners has accurate and current contact information so that we can communicate regarding completed orders or other matters relating to their account or items.

11.2 Unclaimed Items

Garments and other items that remain unclaimed may be handled or disposed of in accordance with applicable Florida law.

Where required by law, SurfSide Cleaners will provide the applicable notice regarding unclaimed items at the time the items are received for service.

11.3 Customer Contact Information

Customers are responsible for maintaining accurate contact information, including a current telephone number, email address, and mailing address when applicable.

SurfSide Cleaners may use the contact information provided by the customer to notify the customer that an order is ready for pickup or to address an issue relating to an order.

11.4 Retrieval of Completed Orders

Customers should retrieve completed orders promptly after receiving notification that they are ready.

SurfSide Cleaners may contact customers regarding orders that remain at the store for an extended period and may provide additional instructions or notices when appropriate.

11.5 Abandoned or Unclaimed Items

Nothing in these Terms is intended to alter or waive any notice or other requirement imposed by applicable Florida law regarding the handling or disposition of unclaimed garments or other property.

12. CUSTOMER PICKUP & ORDER RELEASE

12.1 Order Pickup

Customers are responsible for collecting completed orders after receiving notification that the order is ready for pickup.

Customers should retain their receipt, order number, or other available order identification when picking up completed items.

12.2 Pickup Without Receipt

If a customer does not have the original receipt or other order documentation, SurfSide Cleaners may require reasonable identification or additional information to verify the customer's identity and the order before releasing the items.

For security purposes, customers may be asked to present valid identification and sign a store record when an order is released without the original receipt or when additional verification is reasonably necessary.

12.3 Authorized Representatives

A customer may authorize another person to pick up an order on the customer's behalf. SurfSide Cleaners may request reasonable information or identification to verify the authorization before releasing the order.

12.4 Order Verification

SurfSide Cleaners may use order numbers, customer information, identification, receipts, account information, or other reasonable verification methods to help ensure that completed orders are released to the appropriate customer or authorized representative.

12.5 Orders Not Collected

Customers remain responsible for collecting completed orders and for keeping their contact information current.

Orders that remain unclaimed may be subject to the provisions regarding Unclaimed Garments & Items in these Terms and applicable Florida law.

13. REFUNDS, CREDITS & CANCELLATIONS

13.1 Refunds

Refunds may be provided when appropriate based on the circumstances of the service, order, cancellation, or claim.

Unless otherwise required by applicable law, the availability and amount of any refund may depend on whether the requested service has already been performed, the condition of the item, and the circumstances giving rise to the refund request.

13.2 Store Credits

When appropriate, SurfSide Cleaners may offer a store credit as a resolution for a customer service issue, service concern, adjustment, or approved claim.

Store credits are not automatically guaranteed for every complaint or service issue and may be offered based on the circumstances of the individual matter.

Unless otherwise stated at the time a credit is issued, store credits may be applied toward future eligible services provided by SurfSide Cleaners.

13.3 Cancellations

Customers should notify SurfSide Cleaners as soon as possible when they wish to cancel a service or order.

Whether a cancellation can be made without charge may depend on the type of service, whether processing has already begun, whether the item has already been altered or otherwise worked on, and other circumstances applicable to the order.

13.4 Services Already Performed

Once a cleaning, alteration, repair, or other service has been performed, cancellation may no longer be possible.

In such circumstances, any request for a refund, adjustment, or other resolution will be evaluated based on the circumstances of the service and applicable law.

13.5 Customer Satisfaction Concerns

If a customer believes that a service did not meet the requested specifications or has another concern regarding a completed service, the customer should contact SurfSide Cleaners as soon as reasonably possible.

SurfSide Cleaners may review the concern and, where appropriate, offer a reasonable resolution based on the circumstances.

14. ITEMS NOT ACCEPTED & SERVICE LIMITATIONS

14.1 Items That May Not Be Accepted

SurfSide Cleaners may decline to accept or process an item when, in our reasonable judgment, the item cannot be safely or appropriately serviced using the available cleaning, laundering, alteration, repair, or finishing methods.

This may include items that:

Are not suitable for the requested cleaning or laundering process;

Have care instructions that are inconsistent with the requested service;

Present a condition that creates an unreasonable risk of damage during processing;

Contain hazardous or potentially harmful substances;

Are excessively contaminated or present a health or safety concern;

Require specialized treatment or equipment that SurfSide Cleaners does not provide; or

Cannot reasonably be processed without creating an unreasonable risk to the item, our employees, equipment, or other customers' items.

14.2 Hazardous or Contaminated Items

SurfSide Cleaners may refuse items that contain or may contain hazardous substances, bodily fluids, chemicals, pests, excessive contamination, or other materials that could reasonably pose a health, safety, or equipment risk.

Customers should inform SurfSide Cleaners of any known contamination, hazardous substance, or other condition that could affect the safe handling of an item.

14.3 Items Inconsistent With Care Instructions

An item may be declined when the requested service is inconsistent with the manufacturer's care instructions or when the available information indicates that the requested process could create an unreasonable risk of damage.

Customers should not request a cleaning, laundering, alteration, or other process that is inconsistent with the item's intended care requirements.

14.4 Special or Delicate Items

Certain fabrics, garments, finishes, embellishments, construction methods, vintage items, specialty items, or other delicate materials may require special handling.

SurfSide Cleaners may recommend an alternative service, limit the requested treatment, or decline the item when the requested service cannot reasonably be performed without an unacceptable risk of damage.

14.5 Customer-Provided Information

Customers are responsible for providing accurate and complete information about an item's condition and any known hazards, previous treatments, unusual materials, or special handling requirements.

Failure to disclose relevant information may affect SurfSide Cleaners' ability to safely process an item and may be considered when evaluating any subsequent claim.

14.6 Right to Decline Service

SurfSide Cleaners reserves the right to decline or discontinue a service when we reasonably determine that processing an item would create an unacceptable risk to the item, our employees, our equipment, or other customers' property.

15. LIMITATION OF LIABILITY

15.1 Reasonable Limitations

SurfSide Cleaners will use reasonable care in providing its services. However, certain risks associated with cleaning, laundering, alteration, repair, finishing, and handling of garments and other textile items may arise from the nature, condition, construction, materials, care instructions, previous treatment, or other characteristics of an item.

Nothing in these Terms is intended to make SurfSide Cleaners responsible for conditions or damage that existed before an item was submitted for service or that arise solely from an inherent weakness, defect, deterioration, or characteristic of the item.

15.2 Circumstances Beyond Our Control

SurfSide Cleaners will not be responsible for delays, loss, damage, or inability to perform a service to the extent caused by circumstances beyond our reasonable control, including events such as natural disasters, fire, flood, power outages, equipment failures, governmental actions, or other events that could not reasonably have been prevented or avoided.

15.3 No Guarantee of Particular Results

Except where expressly stated otherwise, SurfSide Cleaners does not guarantee that every stain will be removed, that every garment will return to its original appearance or condition, or that every requested alteration, repair, cleaning, or treatment will produce the exact result desired by the customer.

15.4 Claims Subject to Applicable Law

Any liability of SurfSide Cleaners for a verified loss or damage will be evaluated in accordance with these Terms, the circumstances of the individual claim, and applicable law.

Nothing in these Terms is intended to exclude, waive, or limit any liability or legal right that cannot lawfully be excluded, waived, or limited.

15.5 No Waiver of Customer Rights

Nothing in these Terms is intended to waive or eliminate any rights or remedies that a customer may have under applicable law.

16. CHANGES TO THESE TERMS

16.1 Updates to the Terms

SurfSide Cleaners may update or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, operational procedures, or applicable legal requirements.

16.2 Effective Date of Changes

Updated Terms & Conditions will become effective on the date indicated in the revised version, unless a different effective date is required by applicable law.

16.3 Notice of Material Changes

When appropriate, SurfSide Cleaners may provide notice of material changes through the website, in-store notices, customer communications, or other reasonable means.

Customers are encouraged to review the current version of these Terms & Conditions periodically.

16.4 Existing Orders and Services

Changes to these Terms generally apply to services and orders placed after the updated Terms become effective. Changes will not retroactively alter an order or service that has already been completed or accepted, except where otherwise required or permitted by applicable law.

17. GOVERNING LAW

17.1 Florida Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles that would require the application of another jurisdiction's laws.

17.2 Applicable Law

Nothing in these Terms is intended to waive, limit, or modify any rights or protections that cannot lawfully be waived or limited under applicable law.

18. CONTACT INFORMATION

18.1 Contacting SurfSide Cleaners

Questions regarding these Terms & Conditions, our services, or a customer concern may be directed to:

SurfSide Cleaners LLC

4275 Okeechobee Blvd, A

West Palm Beach, FL 33409

Phone: (561) 686-2212

Customers may also contact SurfSide Cleaners through the contact information provided on our website.